For international returns or if you prefer to return your products direct to us you can do so by following these instructions.
Fill in a Returns Form, including all relevant information, as an incomplete form will delay the processing of your return. Include this form with the item and package up securely. Do not affix the postage label to the product packaging, shoe boxes etc.
Please note that in this case, we will not refund any postage fees, except if the item(s) are faulty or if you have received a wrong product. We strongly recommend you use a service that provides a certificate of postage and a tracking number.
For UK residents, our free returns policy does not cover unwanted bikes, bike boxes, turbo trainers, indoor bikes, wheels or workstands. A charge will apply to return these items to us. Bikes or bike boxes: £35. Indoor bikes: £100. Turbo trainers, wheels and workstands: £15. This fee will be waived if your item is faulty or in the unlikely case that you've received the wrong product. This direct to us service may incur an additional cost of up to £150.00 for customers from Northern Ireland. Please contact customer care for a quotation or for any questions.
You will need to contact us with the following details to arrange a collection:
- Your full name and collection address including postcode
- Order number and confirmation of which product(s) is coming back to us
- Your preferred date of collection (Monday to Friday only)
- A contact number in case the courier needs to get in touch with you
Returns address:
Sigma Sports Ltd
Returns Department
Unit 2-3, Q F C Site
Alma Park Road
Grantham
NG31 9SE
United Kingdom
Should you have any questions please call us on 0333 006 8833. Due to a high volume of phone calls, there may be a delay in answering. Alternatively, please send us a message using our contact form or use Live Chat.