Sigma Sports

Orders and Delivery 12

• How to Track My Order?
• Where is my Order?
• Can I cancel my order?
• My order has arrived faulty or damaged. What should I do?
• Price Matching

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e-Gift Vouchers 10

• How does my eGift Voucher get sent to me?
• How do I give an eGift Voucher to the recipient?
• I am the recipient of an eGift Voucher, how do I redeem it?
• Do I have to spend my eGift Voucher all at once?
• How long is my eGift Voucher valid for?

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Warranty 11

• Warranty Contact Details
• Warranty Policy
• Warranty Returns - UK Orders
• Warranty Returns - International Orders
• Warranty Returns Procedure for Turbo Trainers or Power Meters

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Returns & Exchanges 9

• Specialized Saddle 30 Day Guarantee
• Cancellations
• Direct to us
• 30 Day UK Returns Policy
• How to Return an Order - UK

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Reserve & Collect 5

• How To Reserve And Collect Online
• The item is Reserve & Collect Only?
• Reserve & Collect - General Information
• Bicycles - Reserve & Collect
• Reserve & Collect FAQs

Our Stores & Workshop Services 9

• Hampton Wick - London
• Oakham - Midlands
• Our Workshop Services
• Request a Workshop Service
• Bike Fitting

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Cycle to Work 5

• Which vouchers do you accept?
• What items can I buy with Cycle to Work?
• Can I top up?
• How do I pay using a Cycle to Work voucher?
• Surcharges

Customer Care 3

• Customer Care Opening Times
• How to Contact Customer Care
• Loyalty Scheme

Recalls & Safety Notices 2

• Shimano Chainset Safety Notice
• SRAM Recall Safety Notice

Buying a Bike 12

• Road Bike Frame Guide
• What are the different types of electric bike?
• What are the different types of motors used in Electric Bikes?
• Premium Bike Delivery
• E-Bike Laws in the UK

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Customs & Taxes 5

• Do I need to pay duties & taxes?
• How much duties & taxes do I need to pay?
• My package is stuck in customs
• How do I prepay my duties & taxes?
• I prepaid my duties & taxes, but have been charged more fees for delivery?

Delivery & Shipping 9

• My package is not moving on the tracking link?
• Why did my order not ship?
• What happens if I’m not home to accept my delivery?
• My tracking shows delivered, but I don’t have my package?
• My package has been “Returned to Sender”?

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Orders 4

• Where is My Order - International
• Airmail Deliveries
• Courier Deliveries
• I have not yet received tracking information?

Contact Us - International 1

• How to contact us - International

Payments 4

• What payment methods do you accept?
• I’ve been charged twice for my order
• Can you change the amount of my invoice?
• I need a copy of my invoice

Returns & Refunds 0

Delivery Pass 1

• Delivery Pass