Electronic cycling goods vary greatly in cost and sophistication and as a result, sometimes we may request that you contact the manufacturer through their technical support channels to fault find remotely.
The manufacturer will be able to confirm that a product is faulty and this confirmation can be provided to us to accelerate your warranty process.
If an item is returned prior to this, then your item may need to be returned to the supplier or manufacturer for confirmation of fault, which can be a longer road to a full resolution.
You can assist us in the process of providing a speedy solution by keeping hold of any communication with the manufacturer where a solution is agreed.
Please contact warranty@sigmasports.com if you need assistance.