How will I know my order is ready?
We will contact you by phone or email to confirm a collection date. If you need your order the same day then please telephone the branch directly to check availability.
If you've placed an order for a bicycle, we aim to build and test ride your bike in the quickest time possible. During peak periods lead times on appointments may take a little longer. Please note that a bike order requires a £100 deposit before we build your bike. We will contact you for payment after you've placed your order.
What do I need to bring when I collect my order?
Present your order confirmation email on your smartphone or on the Sigma Sports app and a form of identification.
How do I cancel/amend my Reserve and Collect order?
You can cancel the order on the spot or exchange it for another item. If you have any queries about cancelling or amending your order, please contact your collection point directly.
How do I return my Reserve and Collect order?
Please return the item(s) back to the location that you collected from.
Good to know
If you don't collect your order within 7 days of it being available for collection, your order will be cancelled.