We want you to be 100% happy with your shopping experience and offer an easy-to-use 30-day returns policy. Returning unwanted items costs just £3.50 per order. The £3.50 charge will be deducted from your refund total. 


Customers shopping from Guernsey and Jersey are required to use our International Returns Policy. Please return your items unused and in original condition, as you received them, within 30 days from the date of purchase. Returns can take 8 to 10 working days to process.


If you wish to exchange an item for any reason, please place a new order for the things that you want. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. We cannot assume responsibility for returned items lost in the post. Your statutory rights are not affected.


If you're returning a faulty item, please contact us so we can assist you.


Click the button below to return an item from within the UK and generate a returns label.


SUBMIT A UK RETURN

OUR RETURNS POLICY TERMS & CONDITIONS


  • All Items will be inspected upon return
  • Items can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear
  • Items must be returned with all original packaging and tags attached. Items returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
  • Items returned as unused/unworn, that have clearly been worn, washed or heat-moulded will be refused
  • Items returned without a returns form fully completed could delay the process of your return
  • All neoprene products (wetsuits etc.) are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged in the process of trying them on. Please follow the included instructions to prevent this from happening or watch our wetsuit fitting video.
  • We cannot accept out-of-date or open-nutrition products
  • Do not apply the returns label to the original packaging. Please use a box or parcel bag for packaging the item rather than applying the label to the item's packaging
  • We will not be able to return shoes that have been heat-moulded. Sigma Sports cannot be held accountable for improper heat moulding
  • For health and safety reasons face masks cannot be returned for an exchange or refund
  • Please retain your proof of postage
  • Anything larger than maximum size limits will be subject to a charge. See the direct to us section
  • If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
  • In the case of partial returns, Sigma Sports reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online
  • We do not offer an exchange programme at this time, please place a new order