When you reserve a bicycle for collection, a member of our in-store sales team will contact you to arrange a bike consultation. This allows us to confirm that you have selected the correct size bike, but also identify your correct set-up position on the bike. It is important we do this before the bike is built as we may need to change the handlebar width or stem length. If you've not paid a 10% deposit online we will request this and agree on a build and collection date with you.